Research Topic

Norwalk, Conn. -- Retail chief financial officers (CFOs) of U.S. middle-market companies are becoming more optimistic concerning the state of the industry, according to the latest GE Capital survey of  retail CFOs of companies with revenues ranging from $50 million to $1 billion.

In the May 26 edition of SiteTalk, we asked the question, "Did you attend RECon 2011 in Las Vegas this week? If so, what was your key takeaway from the show?"  This is what several readers had to say:

Yonkers, N.Y. -- Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine. In the survey, 65% of the respondents said they are "tremendously annoyed" by rude salespeople and 64% said that they had left a store in the previous 12 months because of poor service.

Consumer Reports also found that 71% of survey respondents were extremely irritated when they couldn't reach a human on the phone.

PORT WASHINGTON, N.Y. — NPD Group named Perry James, a 16-year veteran with the research firm, as the new president of home and office supplies. 

James replaces Peter Goldman, who moved on to a position within NPD as SVP technology analyst business. 

Before his current position, James was president of NPD’s office supplies and software businesses. From 2005 through 2007, he was with the home group on the business development side.

Thinking of opening a store on Manhattan’s Fifth Ave? Be prepared to shell out some hefty rent. The average rent for space along Fifth Avenue’s prime stretch from 49th Street up to 59th Street hit $1,900 per square foot in the first quarter, according to the latest CB Richard Ellis (CBRE) Global Retail MarketView. The second-highest U.S. retail market? Los Angeles, with rents of $520 per square foot.

An amazing variety of people shop at Walmart stores, which is understandable given the company’s often cited statistic that 140 million people visit its stores weekly. This diversity of customers is one of the things that makes Walmart unique as this video from singer Jessica Frech cleverly illustrates in a light-hearted way. Click here to watch.

Driving same-store sales at U.S. stores is the top priority of Walmart U.S. president and CEO Bill Simon and his boss, Wal-Mart Stores Inc., president and CEO Mike Duke. Both executives stated U.S. comp growth is their top priority on Friday and went on to add that they are confident the company has the right strategy and people in place to make it happen.

Sequential improvements in delinquency rates in Targets’s credit card portfolio just keep coming as the percentage of accounts 60 and 90 days past due fell yet again in May.

The number of accounts 60 day’s past due dropped to 3.1% in May compared with 3.3% in April while the number of accounts 90 days past represented just 2.3% of the total portfolio in May compared to 2.4% in April.