Research Topic

San Francisco -- Survey results released by online customer experience management software provider Tealeaf and mobile feedback solution-provider OpinionLab found that the majority of e-business and customer experience professionals feel that the mobile experience is as important as that of a fixed website.

Washington, D.C. -- A Tuesday report from the Commerce Department showed that consumer spending dropped 0.2% in June, to $21.9 billion.

Personal income was virtually flat for the month, increasing 0.1% to $18.7 billion, which was in line with estimates.

Milford, Conn. -- Subway Restaurants said Monday that its franchisees have opened nearly 600 new locations in 48 countries, 42 U.S. states and seven Canadian provinces over the past three months, bringing the total of new Subway restaurants to just over 1,200 for the year so far.

The new restaurants account for 1.4 million sq. ft. of retail space.

NEW YORK — Discount stores will continue to dominate as the destination for the majority of consumers’ back-to-school dollars this year, with office supply stores also remaining strong, according to a survey by Accenture on parents’ back-to-school shopping plans. The majority of parents (59%) will spend between $100 and $500 on back-to-school shopping this year, with 21% of consumers saying they plan to spend more than $500 this year. That’s down from 28% in 2010, indicating a decline in spending on the big ticket items for school.

New York City -- Discount stores will continue to dominate as the destination for the majority of consumers’ back-to-school dollars this year, with office supply stores also remaining strong, according to a survey by Accenture on parents’ back-to-school shopping plans. The majority of parents (59%) will spend between $100 and $500 on back-to-school shopping this year, with 21% of consumers saying they plan to spend more than $500 this year. That’s down from 28% in 2010, indicating a decline in spending on the big ticket items for school.

North Bergen, N.J. -- Vitamin Shoppe reported Thursday that net income in the second quarter increased 64% to $11.95 million, compared with $7.3 million in the year-ago period. The retailer cited strong sales both in-store and online for its improved performance.

Revenue rose 12.3% to $215.9 million, topping Wall Street expectations.  Same-store sales increased 8% in the quarter.

Vitamin Shoppe said it is on track to open 48 new stores in the fiscal year.
 

Shopper marketing conversations these days may be dominated by digital strategies, but the time worn free-standing insert continues to dominate as the distribution vehicle of choice when it comes to coupons.

FSI’s accounted for 89.6% of the 167 billion coupons distributed during the first half of the year, versus 87.3% for the same period the prior year, while digital coupons accounted for less than 1% of total volume, according to the U.S. mid-year 2011 Consumer Packaged Goods Coupon Facts Report released by NCH Marketing Services Inc., a Valassis company.

WASHINGTON — The National Retail Federation announced that it is urging Congress to reach an agreement and raise the debt ceiling in order to avoid default.

NRF president and CEO Matthew Shay issued the following statement: