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Top 10 retailers for customer service
Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.
The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.
According to shoppers, the ten finalists for customer service, in alphabetical order, are: -
Report: Retail experiences can drive growth, profit and loyalty
New York City -- PwC US, in its report Experience Radar 2011: Retail Insights, found that retailers that design differentiated ‘experiences’ around their products and services can drive growth, profitability and lasting consumer loyalty, while also maintaining a price premium over competitors.
The study, based on PwC’s Experience Radar methodology, measured the experiences of more than 6,000 U.S. consumers across 11 industries.