Research Topic

NEW YORK — Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up. The company announced that it was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.

Warrendale, Pa. -- Rue21 reported Wednesday that net income for the quarter ended Jan. 28 rose 18.7% to $12.9 million, from $10.9 million in the year-ago period.

Sales surged 15.7% to $219.9 million, but same-store sales dipped 2.2% following a 1.5% increase a year earlier.

During the quarter, Rue21 opened 17 new stores and closed two.
 

The number of eco-labels in the marketplace continues to grow. According to Ecolabelindex (http://www.ecolabelindex.com/, Oct 27), 426 labels circulate in 246 countries and 25 industries. Most commentators are quick to point out the negative consequences: consumer confusion, disinterest and mistrust. However, there is a growing wave of large companies that pursue product certification to appeal to and meet compliance demands from their B2B customers, including retailers.

Chain Store Age editor-in-chief Marianne Wilson and I go to great lengths to report new store openings on Chainstoreage.com. We pore through convoluted retail financial statements – sometimes twice daily – to uncover news that a chain has its sights set on even a little net new store growth for the year ahead.

I reported earlier today that Urban Outfitters, despite a challenging fourth quarter that saw profits cut nearly in half from the year before, was planning as many as 60 new stores in fiscal 2013.

New York City -- A report released Wednesday by Capital Business Credit said that importers who sell to America's major retailers are preparing for a significant uptick in consumer spending this spring and summer.

WASHINGTON — February retail sales rose 8.6% over last year, marking 20 consecutive months of sustained growth, The National Retail Federation reported Tuesday.

The seasonally adjusted increase -- stronger than expected -- was 0.5%, which excludes automobiles, gas stations and restaurants.

Houston -- Francesca's Holdings Corp. reported Tuesday that profit for the fourth quarter grew nearly 100% to $8.4 million, from $4.3 million in the year-ago period. Results handily beat Wall Street expectations.

Sales surged in the period almost 55% to $61.7 million, past Wall analysts’ estimated $57.6 million. Same-store sales increased 15%.

The retailer said it expects to open 76 new boutiques during fiscal year 2013.
 

The 7% same-store sales increase Target reported in February was achieved with only a slight bump in promotional activity, according to the latest monthly data from research firm Market Track. Conversely, the number of ad pages that such competitors as Walmart and Kmart ran increased at twice the rate as Target, while Kohl’s and Macy’s declined. To view Market Track’s recap of February promotional activity at Target and other top retailers, click here.