Survey: Customer expectations for chatbots are…A new survey reveals the most popular benefits consumers expect to gain from interacting with customer service chatbots. Survey: Winning retailers differ from peers in pricing strategyTop-performing retailers stand out in how they look at and respond to pricing challenges. Grocery prices up 11.5% year-over-year A new study confirms that prices of everyday goods have risen significantly — but not the same for everyone. Bad customer service puts brands at risk Consumers do not give brands a lot of leeway in the level of service they expect. NRF chief economist talks about inflation Inflation is at a 40-year high and isn’t hitting all consumers as hard as top-line numbers might suggest. But it will still play a key role. Inflation concerns top of mind among consumers — here’s what they would cut first Inflation is the predominant economic concern among consumers, although it hasn’t dictated their spending decisions yet. Spending momentum rebounds in February, fueled by older Americans Consumer spending resumed its robust pace of expansion in February amid declining COVID-19 case counts. Online inflation hits record high; apparel has highest rise February marked the 21st consecutive month of online inflation. Gym traffic was back in the ring before taking a punch from Omicron Gyms, like multiplex cinemas, saw their traffic rise to match the healthy levels of 2019 in December. Then Omicron arrived and set their game plans back. Here’s how shopping habits are changing Supply chain issues and massive inflation during the past year are directly impacting the way consumers say they shop. First Previous 131 132 133 134 135 Next Last
