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Report: Social CRM market set to boom
Dallas – The market for social CRM software, or technology that allows retailers to perform activities such as social monitoring, social listening, social management and social measurement for providing an enhanced customer experience, is set to grow exponentially in the next few years.
According to a new report from RnR Market Research, the social CRM technology market will expand from $1.91 billion in 2013 to $9.08 billion in 2018. This represents a compound annual growth rate (CAGR) of 36.5% from 2013 to 2018.
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Sherwin-Williams Paint Stores Group buoys Q2
Another sign of further improvement in the nation’s housing market were results from leading paints manufacturer and retailer Sherwin-Williams, whose net sales for the quarter ended June 30 were $2.71 billion, up 5.5% from the same quarter last year.
Net sales in the Paint Stores Group increased 8% to $1.61 billion. The company's total net income for the quarter was $257.3 million, up 12.9% from the second quarter of 2013.