Attitudes: Retailers

The folks in the electronics and entertainment area at Walmart had to be smiling this week at Best Buy’s admission that it lost market share to discounters during the third quarter. The share loss resulted in a 5% same-store sales decline at U.S. stores that was well below guidance that called for flat to modest growth. Earnings per share of 54 cents were well below consensus estimates of 60 cents and full-year guidance was reduced to a range of $3.20 to $3.40 from a range of $3.55 to $3.70.

BRUSSELS - Ikea announced that it has been named the winner of 'Retailer of the Year Europe' 2010. Retailer of the Year is the largest consumer survey in Europe and this year the survey was held in no less than 10 European countries. More than 1.45 million consumers participated in the consumer survey and assessed over 1,100 retail chains, according to the company.

In seven out of the 10 countries, Ikea is in the top five of the 'best' retail chains, the company reported.

Chelmsford, Mass. -- Kronos announced the December release of the Kronos Retail Labor Index, analyzing the relationship between the demand and supply sides of the labor market within the U.S. retail sector.

The December report, which includes data for November 2010, showed that the Index increased significantly to 3.8%, a 28% increase over last month’s figure of 3.0%.  (A level of 3.0% means that for every 100 applications received, three hirings occurred.)

New York City -- The Labor Department’s November report indicated that retailers didn't hire as many new workers during the month as they traditionally do at this time of year, according to the Wall Street Journal.

The report showed retailers are extending hours of existing workers and some may have hired earlier this year than usual.

Santa Clara, Calif. -- A study of some of the country’s largest retailers’ return policies has found significant failings, according to CrossView, a premier provider of cross-channel commerce solutions.
 

Washington - Retailers have big  plans for Cyber Monday (the Monday after Thanksgiving), according to Shop.org’s eHoliday Survey, conducted by BIGresearch. Nearly nine in ten (88.2%) retailers will have a special promotion for Cyber Monday, up from  72.2% in 2007.