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Getting Physical: Online Retailers Move Offline
Go offline, young man: That appears to be the mantra of e-commerce merchants these days.
As competition in the world of online retailing heats up — with Amazon's ever-burgeoning dominance posing the biggest threat — more pure-players are taking the brick-and-mortar plunge. It's a reminder, many experts say, of the strong appeal of the in-store experience — even when stacked up against the convenience of online shopping.
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Doing More for the Customer
Jim von Maur
President, Von Maur
HEADQUARTERS Davenport, Iowa
TYPE OF BUSINESS Department store retailer
NUMBER OF STORES 35 in 11 states (27 Von Maur stores, eight Dry Goods stores)
Seventeen years ago, in the January 1996 issue of Chain Store Age, Jack Arth, who at the time was president of Von Maur, explained how the circa 1928 department store retailer set out to differentiate itself from competitors such as the then hugely influential Federated and May chains.
