Events

NEW YORK — Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up. The company announced that it was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.

As Walmart CFO Charles Holley noted recently during an investor conference, the company was pleased with its February sales. Unseasonably warm weather surely played a role as did a surge in promotional activity which seems oddly inconsistent with the company’s renewed emphasis every day low prices. The number of ad pages increased 58% to 41 total pages compared to 26 the prior year, according to promotional research firm Market Track.

Houston -- Francesca's Holdings Corp. reported Tuesday that profit for the fourth quarter grew nearly 100% to $8.4 million, from $4.3 million in the year-ago period. Results handily beat Wall Street expectations.

Sales surged in the period almost 55% to $61.7 million, past Wall analysts’ estimated $57.6 million. Same-store sales increased 15%.

The retailer said it expects to open 76 new boutiques during fiscal year 2013.
 

WASHINGTON — February retail sales rose 8.6% over last year, marking 20 consecutive months of sustained growth, The National Retail Federation reported Tuesday.

The seasonally adjusted increase -- stronger than expected -- was 0.5%, which excludes automobiles, gas stations and restaurants.

Las Vegas -- Digital gift card solution-provider Transaction Wireless said Tuesday that Applebee’s expanded its offering with the Transaction Wireless platform to provide its sports fans with personalized digital gift cards as part of its “Catch the Game” invite application on Facebook.

The app is timed to launch in concert with the March Madness NCAA basketball series. Basketball fans visit the Applebee’s Facebook page and schedule a viewing party at any Applebee's location to invite family and friends to attend.

Northridge, Calif. -- Chicago-based General Growth Properties announced that Brooke Whitebread has been named general manager of its Northridge Fashion Center property, located in Northridge, Calif.

Whitebread will oversee coordination and implementation of strategic advertising, public relations, budgeting, retailer relations and special events.

Whitebread comes from a GGP-owned center, Fashion Place in Salt Lake City, Utah where she developed and executed strategic marketing plans. 
 

Washington, D.C. -- The National Retail Federation released information on Tuesday that showed a year-over-year retail sales rise of 8.6% in February, marking 20 consecutive months of sustained growth.

The seasonally adjusted increase -- stronger than expected -- was 0.5%, which excludes automobiles, gas stations and restaurants.

BENTONVILLE, Ark. — Mass merchandiser Sam's Club has made a deal with the pregnancy and parenting brand of an author who has signed on to write articles in its in-store magazine.