Corporate Governance

In recent years, customer engagement has become much more of a mission-critical function for retailers. While nobody would argue that retailers must engage their customers in a way that recognizes the disruptive effects of leading-edge technologies like social and mobile, there is a priority that looms even larger. Namely, data security.

Insecure Data Creates Insecure Customers

Los Angeles -- The Coffee Bean & Tea Left said that Bill Robards has joined the company as VP of store development. He will be responsible for delivering upon the brand's extensive growth and expansion plans in the United States.

Irvine, Calif. -- Merchandise returns in 2013 cost U.S. retailers more than $267 billion in lost sales. That’s one of the findings contained in The Retail Equation’s 2013 Consumer Returns in the Retail Industry study, which analyzes results from the National Retail Federation’s annual survey on merchandise returns and the 2012 Canadian Retail Security Survey from The Retail Council of Canada National Retail Federation.

Revelations of job cuts at leading retailers, the latest involving Sam’s Club, are a reminder that pro-active expense control remains retailers' best friend when it comes to ensuring profitability when faced with a murky outlook for consumer spending.

Sam’s Club on Friday became the latest retailer to disclose plans to eliminate 2,300 hourly and middle management positions. The move was characterized as a rebalancing of resources, according to Sam’s Club spokesman Bill Durling. Other retailers such as Macy’s and Target also recently announced job cuts.

Hingham, Mass. -- Building #19, the New England closeout retailer which shut its doors after declaring Chapter 11 bankruptcy in December 2013, has returned as The Rug Dept. The company opened its first Rug Dept. store in the town of Norwood, Mass. on Jan. 26.

New York -- Direct spending in New York and New Jersey by the National Football League (NFL), businesses, visitors, and media on area lodging, transportation, food and beverage, entertainment, business services, and other hospitality and tourism activities related to Super Bowl XLVIII is expected to total more than $210 million.

Dollar General chairman and CEO Rick Dreiling was elected chairman of the Retail Industry Leaders Association (RILA) to fill a position held the past two years by Target chairman, president and CEO Gregg Steinhafel.

Dreiling’s appointment was announced at RILA’s semi-annual board of directors meeting held Sunday in Naples, Fla. Steinhafel will continue to serve as a member of organization’s executive committee.

Columbia, Md. – A lone 19-year-old gunman killed two employees of a Zumiez store at The Mall of Columbia in Columbia, Md., on the morning of Jan. 26. Media reports indicate that local authorities began receiving 911 calls about the incident at the suburban Baltimore mall at 11:15 a.m. ET.