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Survey: Large companies improve customer service
Waban, Mass. - The percentage of large organizations that have reached the two highest levels of customer experience maturity has grown from 6% in 2013 to 10% this year. During the same period, the percentage of companies in the lowest level of maturity has dropped from 40% to 31%, according to a new report from Temkin Group, “The State of Customer Experience Management 2014.”
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Pier 1 accused of bias against pregnant workers
San Jose, Calif. -- Pier 1 Imports is facing criticism this week for its policies regarding leave for pregnant workers. Nearly 50,000 people have signed a petition from anti-sexism group UltraViolet to demand Pier 1 stop what the petition says is discrimination against pregnant workers.