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L Brands starts 2014 with strong Q1
Columbus, Ohio – L Brands had a successful start to fiscal 2014. The company reported a 10% increase in net income to $156.9 million in the first quarter from $142.5 million the first quarter of the previous fiscal year.
Net sales rose 5% to $2.39 billion from $2.27 billion, and same-store sales grew 2% across its retail banners. Higher pretax income and operating income helped boost net income, while especially strong growth in sales at the Victoria’s Secret banner helped drive overall net sales growth. -
Amazon.com gets top customer service marks
Amazon.com took second place overall and was the highest-ranked retailer in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries with 10,000 U.S. consumers. Other retailers in the top 12 include Chick-fil-A, Publix, H-E-B, Starbucks, Costco, QVC, and Trader Joe's.
Retailers with the most improvement over last year's ratings are Apple Store, KFC, and Food Lion. Ace Hardware and Staples saw their Temkin Customer Service Ratings fall by 15 points or more between 2013 and 2014: No retailers placed at the bottom of the rankings.