Corporate Governance

Oak Brook, Ill. -- The J.D. Power 2014 U.S. Home Improvement Retailer Store Satisfaction Study has ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the eighth year in a row. Ace has captured this ranking ever since the organization began this study eight years ago.

The J. M. Smucker Company has elevated John Denman to VP of human resource operations, effective July 16, and has also elevated Jill Penrose to VP of human resources, effective July 1.

Denman currently serves as VP, controller and chief accounting officer, and has been with the company for more than 30 years in various leadership positions in accounting and finance.

By J. Kent Smith, Galleria RTS

The long established buzzword, “localization” is more important today than it has ever been. The approach of ever broadening assortments has clogged shelves, exaggerated mark-down costs and compromised returns; with slotting fees no longer sufficient to bridge the gap. Put simply, retailers are out of space, capital and resources; urgent action is required.

Green Bay, Wis. -- Shopko announced that veteran pharmacy executive Michael Cantrell has joined the company as senior VP, retail health. In this role, Cantrell will provide strategic direction for Shopko's pharmacy, optical and Rx e departments.  

Cantrell, a registered pharmacist and licensed attorney, is joining Shopko from Delhaize America, where he was VP of pharmacy. Prior to Delhaize America, Cantrell held various executive positions at AmerisourceBergen and Longs Drugs.

In a major boost to member benefits, Sam’s Club announced a credit card cash back program that gives members the opportunity to earn 5% cash back on fuel, 3% cash back on dining and travel and 1% cash back on all other purchases, up to $5,000 annually.

Las Vegas -- The Hershey Company has opened a retail flagship, Hershey’s Chocolate World at New York-New York Hotel & Casino in Las Vegas.

The store, which occupies two floors and has an eye-catching 74-ft. high Hershey’s Milk Chocolate Bar that visitors can walk through, is designed to provide shoppers with an experiential concept that immerses them in more than 800 candy and chocolate offerings.

SGK, formerly marketed as Schawk, a leading global brand development, activation and deployment company that drives brand performance, has appointed Andrew Flynn as SVP of brand strategy.

In this new role, Flynn will focus on identifying and developing strategic brand solutions for clients to help drive brand performance by leveraging the services offered by Brandimage and Anthem, part of SGK's brand development group, and Schawk, the company's brand deployment business.

Middleton, Wis. -- American Girl, a division of Mattel, announced plans to open its newest store at Scottsdale Quarter, an open-air lifestyle center owned by Glimcher Realty Trust and located in Scottsdale, Arizona.

The 12,000-sq.-ft. store is slated to open in late summer of 2015 and will be located within a new 180,000-sq.-ft. expansion of the property.