Corporate Governance

In recent years, customer engagement has become much more of a mission-critical function for retailers. While nobody would argue that retailers must engage their customers in a way that recognizes the disruptive effects of leading-edge technologies like social and mobile, there is a priority that looms even larger. Namely, data security.

Insecure Data Creates Insecure Customers

Columbia, Md. – A lone 19-year-old gunman killed two employees of a Zumiez store at The Mall of Columbia in Columbia, Md., on the morning of Jan. 26. Media reports indicate that local authorities began receiving 911 calls about the incident at the suburban Baltimore mall at 11:15 a.m. ET.

Bentonville, Ark. – Wal-Mart Stores is eliminating the positions of about 2,300 Sam’s Club employees.  The job cuts represent 2% of Sam’s total workforce. Employees whose jobs are eliminated that cannot find another job with Wal-Mart or Sam’s Club will be eligible for severance.

Fort Worth, Texas – RadioShack is introducing a new brand positioning, including the motto, "It Can Be Done, When We Do It Together." The company said the new positioning highlights the brand's ability to collaborate with consumers to help them discover what is possible through technology.

New York -- Direct spending in New York and New Jersey by the National Football League (NFL), businesses, visitors, and media on area lodging, transportation, food and beverage, entertainment, business services, and other hospitality and tourism activities related to Super Bowl XLVIII is expected to total more than $210 million.

Colorado Springs, Colo. – Secure data vault provider CertainStore is rolling out of a cybersecurity solution utilizing its proprietary micro-encryption/micro-tokenization technology to prevent the re-occurrence of recent malicious attacks on customer data.

Plano, Texas -- Rent-A-Center has opened its newest location in Roswell, Ga. This marks the 79th store Rent-A-Center operates in the state of Georgia.

Rent-A-Center also operates more than 3,000 stores in the U.S., Puerto Rico, Canada, and Mexico. The company employs more than 21,000 workers.

Hingham, Mass. -- Building #19, the New England closeout retailer which shut its doors after declaring Chapter 11 bankruptcy in December 2013, has returned as The Rug Dept. The company opened its first Rug Dept. store in the town of Norwood, Mass. on Jan. 26.

Tri-Land Properties is demonstrating the power of value added retail real estate investing with its extensive renovation of Fridley Market at the intersection of University Avenue and I-694 in Fridley, Minn.

Tri-Land is a full-service, real estate development and redevelopment company focused on the successful acquisition, development, renovation and management of community centers ranging in size from 100,000 sq. ft. to 750,000 sq. ft.

Irving, Texas – Michaels Stores has learned of possible fraudulent activity on some U.S. payment cards that had been used at Michaels, suggesting that the company may have experienced a data security attack.

In a statement posted to its website on Jan. 25, Michaels said it is working closely with federal law enforcement and is conducting an investigation with the help of third-party data security experts to establish the facts.