Corporate Governance

Ann Arbor, Mich. – Rolling Stones fans will sympathize with the devilish problem facing American customers, who couldn’t get satisfaction in the third quarter of 2014. The national level of customer satisfaction fell 0.7% in the third quarter of 2014 to 75.6 on a 100-point scale, according to the American Customer Satisfaction Index (ACSI), pointing to weak spending growth for the fourth quarter.   

New York - The Supreme Court handed out a victory to Amazon and other employers when it ruled unanimously on Tuesday that a temp agency was not required to pay workers at Amazon warehouses in Nevada for the time they spent waiting for and undergoing security checks at the end of their shifts.   The court reversed a lower court ruling from last year  which had allowed the workers to sue under the theory that since their screening time was required by the employer, it should be compensated.  

New York - In an abrupt move, Michael Jefferies, the longtime and often controversial chief of Abercrombie & Fitch, has retired as CEO and stepped down from the company’s board, effective immediately. His retirement caught the industry by surprise, particularly since it comes in the middle of the crucial holiday selling season.    

Abercrombie & Fitch Co. has turned to a Sears veteran for leadership after longtime and occasionally divisive CEO Michael Jeffries abruptly retired.

Abercrombie announced it will be run by a newly created Office of the Chairman, which includes former Sears CEO and current non-executive chairman of Abercrombie; COO Jonathan Ramsden; Christos Angelides, who oversees the Abercrombie & Fitch division; and Fran Horowitz, who leads Hollister.

Martinez retired from Sears in 2000 after serving as chairman and CEO there for five years.

New York - The House has passed a long-delayed tax bill that will help retailers remodel their stores and also move a wide range of individuals including welfare recipients and veterans into the workforce. The Tax Increase Prevention Act of 2014 now heads to the Senate.   The package includes two key provisions on depreciation that affect retailers who remodel their stores and another that helps with hiring.  

Toronto, Canada - Danier Leather is going for both form and function with a new POS rollout. The retailer's flagship store at the Toronto Eaton Centre, Toronto, has implemented Fujitsu TeamPOS 7000 All-In-One (AIO) hardware. The solution offers faster and sleeker point of sale technology and the capability to integrate with future omnichannel offerings to enhance usability, increase sales capacity and improve the consumer experience, according to Fujitsu.    

Kroger is highlighting its efforts to fight the U.S. obesity epidemic at a nutrition forum in Italy this month.

New York - Shack Corp. on Monday denied that it  defaulted on a loan from its term lenders—Salus Capital Partners and Cerberus Capital Management—less than a week after the chain initially disputed the allegations as “wrong and self-serving,” the Wall Street Journal reported.