Corporate Governance

Former Safeway and Supervalu executive Anne Dament has been named senior vice president of merchandising at Target to lead what the company is calling the strategic repositioning of its food business.

When retailers' customers aren’t happy, how do they really know? Many key metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), are born from accumulated survey results and don’t capture true happiness. Surveys focus on whether a customer is satisfied, which is very different from happieness. These are two very different things. So, the question becomes: Are companies really primed to measure customer happiness, or are they settling for a rationalized alternative created by linguistic gymnastics in a survey?

San Jose, Calif. – The Consumer Financial Protection Bureau may sue PayPal for practices of its PayPal Credit same-day loan provider unit. In a filing with the Securities and Exchange Commission (SEC), PayPal said the lawsuit could occur by June 2015.

The bureau has been investigating PayPal Credit, formerly known as Bill Me Later, since 2013. The investigation includes practices in areas such as online credit products, advertising, loan origination, customer acquisition, servicing, debt collection and complaints handling practices.

Starboard Value, the investment firm driving change at Staples, pushed the retailer to merge with Office Depot and now has achieved another of its goals with the addition of a new board member.

Duluth, Ga. -- NCR Corporation announced that the Army and Air Force Exchange Service (AAFES) will replace 6,000 point-of-sale terminals with NCR RealPOS 72XRT systems. The new technology will replace non-NCR terminals in both its retail and food services locations, and will be maintained globally by NCR Services.

The Exchange provides quality goods and service at comparatively low prices to American armed forces families. It operates more than 3,100 facilities worldwide, in more than 30 countries, five U.S. territories and 50 states.

Lowe's outlined its progress in meeting its sustainability objectives in its 2014 Social Responsibility Report.

Sears Holdings will eventually need to sell more stuff to shoppers to remain viable as a retailer, but in the meantime the company has shown itself to be more adept at generating cash through complex real estate deals that unlock the value of an increasingly less productive store base.

Secaucus, N.J. - The Children's Place Inc. has rejected three board of directors nominees from shareholders Barington Capital Group L.P. and Macellum Advisors GP LLC. The two investment firms, which collectively own less than 2% of the company’s shares, sent a letter expressing concern about The Children’s Place financial performance and recommending new nominees in March 2015.