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Strategy

  • Pulling another loyalty lever

    Taking the long view of what is expected to be moderate consumer demand in the United States, it is apparent the primary sources of growth for retailers are to gain share from competitors and capture a larger share of wallet from existing customers. It’s why there is so much effort expended on the loyalty front, as retailers know success is dependent on keeping existing customers happy and rewarding them ever more generously for their loyalty.

  • Pantry reports profit drop in Q4, swings to loss for full-year

    Cary, N.C. -- C-store chain The Pantry reported Tuesday that net income for the quarter ended Sept. 30 dropped to $8.5 million, compared with $12.5 million in the year-ago period.

    Merchandise revenue for the fourth quarter increased 12% overall and 5.7% on a same-store basis from last year’s fourth quarter.

  • NRF Show Preview

    NRF Convention: Influential Demographics

    The annual NRF Convention attracts retailers from around the globe. Here is a breakdown of the attendees by job titles:

  • Pizzicato Ristorante opens at Moorestown Mall

    Moorestown, N.J. -- Philadelphia-based Pennsylvania Real Estate Investment Trust (PREIT) said Tuesday that locally owned Italian restaurateur Pizzicato Ristorante has opened at Moorestown Mall, in Moorestown, N.J.

    The 3,059-sq.-ft. restaurant, a BYO establishment, is located next to Pei Wei.

    The 1.1-million-sq.-ft. Moorestown Mall is owned and managed by PREIT, and anchored by Macy’s, Lord & Taylor, Sears and Boscov’s.

  • Centro NP Residual Holding forms JV with Inland American

    New York City -- Centro NP Residual Holding LLC said Friday it has sold a portion of its interest in 25 shopping centers and formed a joint venture with Inland American CP Investment, LLC, a wholly owned subsidiary of Inland American Real Estate Trust.

    The new joint venture has secured $310 million of term loans with J.P. Morgan and Goldman Sachs, which mature in 10 years and are secured by assets within the joint venture.

  • Working with Walmart: What suppliers really think

    If the eyes are the window to the soul, then Walmart’s suppliers are the window to its future thanks to the truly unique relationship the retailer enjoys with its trading partners. Walmart brought new meaning to the concept of collaboration when it pursued a strategy of data transparency decades ago that enabled fact-based decision making.

  • Target to save planet too

    While such retailers as Kohl’s, Walmart and Office Depot were receiving accolades for their sustainability efforts the past few years, Target was seldom mentioned in the same breath. Target wasn’t exactly destroying the planet, but it was far less vocal and precise than others about its efforts in the area of sustainability. Not any more. The company last week established some clear goals regarding resource usage, waste elimination and carbon footprint reduction and a time frame in which to achieve them.

  • CareerBuilder survey: One bad hire costs business more than $50,000 on average

    Chicago -- According to a survey released Monday by CareerBuilder and conducted by Harris Interactive, 80% of retail companies report that a bad hire has adversely affected their business in the last year, meaning that hiring the right employees will become a top priority in 2011.

    Nearly one-quarter (23%) of the 254 U.S. retail hiring managers surveyed said that one bad hire cost their business more than $50,000 in the last year. One-third (33%) said that one bad hire cost them more than $25,000.

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