Strategy

Ankeny, Iowa -- Casey’s General Stores said Thursday that it will break ground on its first site in Kentucky later this month. This store will be located in Cadiz, Ky., and will mark the 12th state in which the c-store chain operates.

The Cadiz store is slated to open summer 2012, and will be followed by additional stores in Paducah and Henderson later this year, said the company.

Casey’s said it also has land under contract in Tennessee with plans to break ground next fiscal year as well.

NEW YORK — Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up. The company announced that it was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.

Hoffman Estates, Ill. -- Sears Holdings Corp. revealed in a Wednesday document that it will close 43 Sears hometown dealer stores and 10 Sears Hardware stores over the first half of 2012.

The information came from the retailer’s annual report, filed late Wednesday, and is consistent with previously announced plans to close up to 120 underperforming Sears and Kmart stores and all nine of its remaining Great Indoors stores.

Hoffman Estates, Ill. -- In a move to ensure that vendors continue to supply Sears its goods, Sears Holdings Corp.'s top shareholder ESL Investments, a hedge fund owned by Edward Lampert, has agreed to assume some payment obligations.

In a filing with the U.S. Securities and Exchange Commission on Wednesday and reported by Reuters, Sears said ESL made a deal on Jan. 26 with a financial institution to acquire 80% interest in an agreement designed to ensure payment to vendors in the event of a bankruptcy filing by a company.

By Chris Blees, [email protected]

PLEASANTON, Calif. — Ross Stores continues to deliver on consumers' demands for value and delivered a profitable fourth quarter that met Wall Street expectations. The company reported that profit for the quarter ended Jan. 28 rose 19% to $192 million, from $161.8 million last year. 

Sales surged almost 12% to $2.4 billion, and same-store sales increased 7%.

For the full year, Ross reported a net income rise of 18% to $657.2 million. Sales increased 9% to $8.6 billion, with same-store sales up 5%.

Los Angeles -- New York & Co. reported Thursday a loss of $10.9 million in the fourth quarter, compared with net income of $14.9 million a year earlier.

Sales dropped to $271.8 million, from $303.2 million in the same quarter last year, missing Wall Street’s expected $275 million in revenue. Same-store sales fell 6.3%.

Looking ahead, the retailer said it expects to open 11 outlet locations and one full-price store in the first quarter of 2012, as well as

Birmingham, Ala. -- Books-A-Million reported Wednesday that profit for the quarter ended Jan. 28 edged up to $7.6 million, from $6.7 million a year earlier.

Sales increased 10.7% to $166.9 million, from $150.8 million. Same-store sales declined 5.7%.

During the quarter, the retailer said it incurred costs of $1.6 million related to the closing of 21 underperforming locations and the opening of 41 new Bam! stores in October and November.