Handing belligerent customers – with better customer serviceWe’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere. Credit card swipe fees set for $1.2 billion increaseA new advertising campaign looks to educate Congress and other policymakers on the impact high swipe fees have on consumers, small businesses and the U.S. economy. Another Starbucks votes to unionize — by a large margin A third Starbucks location — and the first outside of New York — has voted to unionize. Wendy’s in new franchise initiative to attract underrepresented populations The Wendy's Company is launching a new franchise recruitment initiative aimed at increasing restaurant ownership among “underrepresented populations.” Target to hike wages up to $24 an hour Employees at Target stores and distribution centers could see some of the highest wages in the retail industry. Canadian seafood chain expands to U.S. with enterprise platform The Captain’s Boil is supporting franchise growth in the U.S. with a full suite of front- and back-end solutions. It’s not a sale until it’s a keep: reframing the returns discussion If there is one area in retail that’s ripe for disruption, it’s returns. Etsy soars in Q4; raising seller transaction fee Etsy ended the year with top- and bottom-line results ahead of expectation. Chicken Salad Chick ramping up expansion in 2022 Chicken Salad Chick is on a roll. Foot Locker shifting vendor mix: less Nike, more DTC; opening more off-mall stores Foot Locker expects its revenue to fall this year as it expects it will no longer be able to sell as many products from its top vendor, Nike. Wayfair swings to loss in Q4 as sales fall Wayfair Inc. reported disappointing fourth-quarter revenue and earnings and a decline in active customers. NRF stresses urgency with West Coast port contract negotiations The National Retail Federation is hoping to head off a potential future threat to the supply chain. First Previous 342 343 344 345 346 Next Last
