Strategy

NAPERVILLE, Ill.  -- OfficeMax announced that it has been recognized as a JDA Software Group 2011 Real Results Winner for best in demand management. Now in its sixth year, the Real Results Awards recognize companies that have demonstrated business-process excellence and achieved quantifiable benefits through the adoption of industry best practices and use of JDA's industry-leading solutions and services, according to a company press release. OfficeMax was honored at FOCUS 2011, JDA's annual user conference in Orlando, Florida, May 1 to 4.

CHICAGO -- Supervalu detailed its strategic plan to deliver profitable growth in the future for shareholders at an investor event May 3. 

Commenting on the company’s plans, Supevalu CEO and president Craig Herkert said, “We are focused on acting as one company, working toward a common goal of delivering increased value to all of our customers and meeting their needs neighborhood by neighborhood.”

New York City -- Americans are placing an even greater premium on quality customer service this year, with 70% willing to spend an average of 13% more with companies they believe provide excellent customer service, according to the American Express Global Customer Service Barometer. This is up from 2010, when 58% said they would spend an average of 9% more for great service.

New York City -- Retailers from around the world have until May 20 to enter the annual global competition, the Oracle World Retail Awards. Online entry is open at worldretailcongress.com.

The awards, designed to recognize the outstanding innovation and creativity delivered by l retailers worldwide, are presented each year at a gala event during the World Retail Congress. This year’s presentation will be held Sept. 27 in Berlin.

The winners in 2010 were as follows:

Naperville, Ill. -- OfficeMax has been recognized as a JDA Software Group  2011 Real Results Winner for Best in Demand Management.

Now in its sixth year, the Real Results Awards recognize companies that have demonstrated business-process excellence and achieved quantifiable benefits through the adoption of industry best practices and use of JDA's industry-leading solutions and services. OfficeMax was honored at Focus 2011, JDA's annual user conference in Orlando, Florida, May 1-4, 2011.

Kansas City, Mo. -- Einstein Noah Restaurant Group announces partnership with Service Management Group, a leading customer analytics agency focused on loyalty and service improvement, to increase customer loyalty and drive same-store sales.

Through this partnership Service Management will identify new business opportunities through customer analyses that integrate guest experience metrics with transaction data and Einstein restaurant attributes.

New York City -- Chain Store Age will present a Webinar – “Facilities Dollars and Sense: Unlocking Substantial Maintenance and Repair Savings by Controlling All Components of Cost” -- on Tuesday, May 10, 2011, at 2 p.m (EST).

The presentation, sponsored by First Service Networks, will discuss a new way of thinking that systematically analyzes, controls and manages each individual component of cost to deliver substantial savings on multi-site maintenance and repair spend.

By Jeff Raber, [email protected]

Hampstead, Md. -- JoS. A. Bank Clothiers is now allowing international customers to place orders on its website. The retailer is now able to deliver website orders to customers in over 90 countries. JoS. A. Bank will utilize a third-party provider, FiftyOne Global Ecommerce (“FiftyOne”), New York City, to facilitate the checkout of the orders and to export and deliver the orders to the international destinations.

Indianapolis -- Hhgregg announced that it will open a 31,000-sq.-ft. store in Myrtle Beach, S.C., on May 5.

Like all Hhgregg locations, the new Myrtle Beach store will showcase over 100 digital TVs and has more than 500 major appliances in stock every day.