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  • Home Depot’s constructive Q4 includes 7% comp

    Fourth quarter same store sales at The Home Depot advanced 7% and profits swelled 29% to $1 billion, or 68 cents, compared to profits of $774 million or 50 cents a share the prior year.

  • Wal-Mart Stores sued by five women in Wisconsin for gender bias

    New York -- Five women in Wisconsin have filed suit against Wal-Mart Stores, claiming the retailer denied them and other female employees equal pay and equal opportunities, the Journal Sentinel reported. The suit, which also seeks class-action status, claims Wal-Mart discriminated against female employees in the chain's Region 14, which includes stores in Wisconsin, Michigan, Indiana and Illinois.

  • Macy's CEO takes stand in Martha Stewart case

    NEW YORK — Terry Lundgren, CEO of Macy’s, took the stand on Monday to testify in the trial of two Macy's lawsuits regarding the deal between JCPenney and Martha Stewart Living Omnimedia Inc. The long-awaited trial began last Wednesday, in New York Supreme Court.

    The trial is about whether Macy’s has the exclusive right to sell Martha Stewart branded cookware, bedding and certain other products. 

  • Publix tops among retailers in customer satisfaction, followed by Amazon and Office Depot

    ANN ARBOR, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again, Publix is on top, outperforming all other retailers (physical and pure online players) with a score of 86.

  • E-commerce satisfaction continues to grow

    ANN ARBOR, Mich. — According to the American Customer Satisfaction Index's (ACSI) annual E-Commerce Report, produced in partnership with customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2% to 81.1 on the ACSI's 100-point scale. 

  • Abercrombie & Fitch names EVP stores

    New Albany, Ohio -- Abercrombie & Fitch Co. announced the promotion of Amy Zehrer to the position of EVP stores, from SVP, effective immediately.

    Zehrer has been with Abercrombie & Fitch since 1992; she joined as a manager-in-training at the brand’s Rosedale Mall location in Roseville, Minn. Over the last 21 years, Zehrer has proven herself as a definitive leader, evolving the Abercrombie & Fitch brand and playing an integral part in the success of its international expansion, the company said.

  • Tax delay dents AutoZone sales

    A 1.8% decline in second quarter same store sales at AutoZone was attributed to a two week tax return processing delay by the Internal Revenue Service.

    The delay kept tax refunds out of the hand of AutoZone customers inclined to perform maintenance on their vehicles during the retailer’s second quarter ended February 9. Last week, Walmart also cited the tax processing delay as a source of sale weakness when it reported a 1% comp increase that was at the low end of its forecast range for a 1% to 3% increase.

  • Home Depot Q4 profit surges 32%, beating estimates

    Atlanta -- The Home Depot Inc. said Tuesday its fiscal fourth-quarter net income jumped 32%, beating expectations, helped by strong U.S. sales and repairs and cleanup resulting from Superstorm Sandy. The chain also said it will buy back $17 billion of its common stock and boosted its quarterly dividend by 34%.

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