Strategy

Bay Shore, N.Y. - One in three shoppers have walked out of a store without buying the goods they intended to because of a bad experience with a self-service checkout, according to a new survey from queue management company Tensator. With 84% of respondents admitting to needing staff assistance when using a self-service, nearly 60% of customers actually prefer using more traditional staffed checkouts, the company said.

Other survey findings include:

Greenwood Village, Colo. — Red Robin Gourmet Burgers has announced the grand opening of a Hagerstown, Md., restaurant next to the main entrance of Valley Mall.

The casual dining restaurant chain operates and franchises more than 480 Red Robin restaurants across the United States and Canada.

Seattle -- Nordstrom plans to open a Nordstrom Rack at the Village at Dublin in Dublin, Calif. The approximately 35,000-sq.-ft. store is scheduled to open in fall 2015. The center is being developed by Regency Centers Corp.

The Coca-Cola Company is focusing on the positive following third quarter results for the period ended Sept. 27. The company experienced continued global value share gains in total nonalcoholic ready-to-drink (NARTD) beverages for the 25th consecutive quarter.

The company also reported worldwide volume growth of 2% in the third quarter against the backdrop of increasing volatility in several emerging markets. Coca-Cola Americas grew volume 1% in the quarter, with North America volume up 2% and Latin America volume flat in the quarter.

Bentonville, Ark. -- Wal-Mart Stores detailed a number of moves, including opening smaller stores in the United States, cutting back on overseas growth and increasing its investments in technology and e-commerce,  on the occasion of the  company’s 20th annual investor meeting.

Green Mountain Coffee Roasters has appointed Paul D. O’Brien as the company’s president of the Asia Pacific region, a newly created position. O’Brien will report to president and CEO Brian P. Kelley.

The appointment coincides with current president of international business development Gerard Geoffrion’s announcement that he plans to retire at the end of calendar 2014.

O’Brien joins GMCR from Sara Lee Corporation, where he served as managing director of the Kitchens of Sara Lee Pty., based in Australia, since Nov. 2010.

Cupertino, Calif. -- Apple Inc. has hired a much-admired fashion industry veteran to run its retail stores. The company announced Tuesday that Angela Ahrendts, CEO of British luxury giant Burberry Group Plc, has been appointed to the newly created position of senior VP of retail and online stores. She will join Apple in the spring from Burberry.

At Apple Ahrendts, 53, will become a member of the executive team and report directly to CEO Tim Cook. She will be the first woman on Apple’s 10-member executive team.

Sport Chalet has elected Miki R. Berardelli, CMO for Tory Burch, a women's fashion clothing and accessories company, to the company's board of directors.