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Emerging Trends in Customer Experience for 2016
2016 will be a year when many niche innovations in customer experience will become mainstream as consumers expect more out of their shopping experiences, forcing traditional retailers to step up or risk becoming irrelevant. Marketplace buzzwords and emerging trends, such as personalization and seamless mobile access, will become table-stake elements of the customer experience.
Here are ways retailers will take their customer experience to the next level:
Personalization

