Marketing

New York -- Customer experience is highly correlated to loyalty in both the United States and the United Kingdom, according to a new report by Temkin Group.

According to "The ROI of Customer Experience" study, a $1 billion U.S. company can generate between $141 million and $382 million over three years if it makes a modest improvement in the customer experience it delivers.

NEW YORK — Macy’s announced that it has named Johnny Iuzzini to its culinary council. One of the nation's most celebrated and innovative pastry chefs, Iuzzini will join notable talents including Emeril Lagasse, Cat Cora, Wolfgang Puck and Marcus Samuelsson on this distinguished team. 

New York -- Robert Graham announced that it has signed a lease agreement to open a store in The Mall at Short Hills, Short Hills, N.J. The store will carry the complete range of Robert Graham-branded merchandise, including men's sportswear, premium denim, tailored clothing, furnishings, accessories, outerwear, and women's sportswear.

The Robert Graham store will open this summer.

San Diego -- Marcus & Millichap Real Estate Investment Services said it has named Phil Sambazis senior director of the firm’s National Retail Group in San Diego. Sambazis joined Marcus & Millichap in March 2006 and specializes in the acquisition and disposition of retail shopping centers and net-leased investments.

Marcus & Millichap has also named Kevin W. Boeve senior director of the firm’s National Retail Group in Ontario. Boeve joined Marcus & Millichap in June 1999.

NEW YORK — Charitybuzz (www.charitybuzz.com), an online charity auction house, announced that Peter Sachse, chief stores officer of Macy’s, has been appointed to the Charitybuzz board of directors. Sachse also serves as a member of the board of governors of the YMA Fashion Scholarship Fund and as a director of XO Group, Inc. Charitybuzz raises funds for nonprofits around the globe through exclusive online charity auctions with the world’s biggest celebrities and brands. 

Bensalem, Pa. -- Charming Shoppes Inc. recorded a wider-than-expected loss for its fourth quarter as higher product costs and discounts at its Lane Bryant division cut into margins. The chain said plans to close between 90 to 105 underperforming stores this year.

Charming Shoppes, which hired Barclays Capital in December to help it review its options, posted a loss of $13.2 million for the three months ended January 28, 2012, compared with a loss of $30.4 million a year ago.

North Plainfield, N.J. -- Levin Management announced that it has named Joe Lowry as director of acquisitions and business development for the company.

The 25-year commercial real estate industry veteran joined Levin in 2009 as director of acquisitions. His added responsibilities reflect the firm’s ongoing focus on adding new clients from among institutions, fund managers and private owners it does not already serve.

New York -- The Conference Board said Tuesday that its Consumer Confidence Index pulled back slightly in March, to 70.2, down from 71.6 in February.

"Consumer Confidence pulled back slightly in March, after rising sharply in February,” said Lynn Franco, director of The Conference Board Consumer Research Center. “The moderate decline was due solely to a less favorable short-term outlook, while consumers’ assessment of current conditions, on the other hand, continued to improve.”