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Research: American Express and USAA tops in credit card customer experience
Waban, Mass. -- Research results released Monday by Temkin revealed that, based on a study of 10,000 U.S consumers, American Express and USAA earned the top spots in the credit card sector.
According to the 2013 Temkin Experience Ratings, HSBC was the lowest rated credit card issuer for the third consecutive year.
"USAA and American Express set the pace for customer experience in credit cards while HSBC is a real black sheep in the industry," said Bruce Temkin, managing partner, Temkin Group.
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Maurices names chief merchant
SUFFERN, N.Y. — Ascena Retail Group announced that Erin Stern has accepted the position of EVP and chief merchandising officer with their Maurices brand effective April 15. Maurices (based in Duluth, Minn,) is an 860-store chain serving a twenty-something female (sizes 0 to 24) in small- and mid-markets.
David Jaffe, president and CEO of the Ascena Retail Group, commented, “Erin is an outstanding merchant with a strong strategic vision and understanding of this customer. Erin is an exceptional hire for this role.”