-
Big 5 CEO ‘pleased’ with Q2 results
Big 5 Sporting Goods Corporation saw a slight uptick in customer traffic and same-store sales improvement for each of its major product categories — apparel, footwear and hardgoods — which contributed to a 4.4% same-store sales increase for the second quarter ended June 30 compared to the prior-year period.
Net sales for the quarter increased to $239.9 million from $226.6 million for the second quarter last year.
-
Poorly Engaged Employees Just Aren’t That Into You … or Your Customers
By John Orr, [email protected]
Passive-aggressive, unengaged employees just aren’t that into your customers. Worse, they might be taking it out on customers, whose experience sends them to competitors. Contrast that with the upside of having an engaged staff happy at their jobs and going out of their way to treat customers well.