Finance & Capital Management

By Jay Leyden, [email protected]

Today, retail companies have realized that projecting a consistent and positive brand image to their customers is a major factor in achieving customer satisfaction. That means everything from lighting standards and cleanliness to HVAC and exterior landscaping are potentially as important to their brand as, say, their advertising campaign or the quality of their products. 

Atlanta -- EarthLink announced that it has completed its acquisition of ITC DeltaCom, a leading provider of integrated communications services to customers in the southeastern United States, in a transaction valued at approximately $524 million.

With the close of the transaction EarthLink will begin integrating its New Edge Networks and EarthLink Business Services operations with Deltacom and will market the combined services under the ‘EarthLink Business' brand name.

New York City -- Neiman Marcus plans to increase spending on technology to align its in-store and e-commerce businesses, the Financial Times reported.

Sales at Neiman’s e-commerce businesses increased 16.9% during the quarter ending Oct. 31, compared with a year ago.

Karen Katz, who took over the reins as chief executive from Burt Tansky in October, said Neiman planned to “ramp up how we connect” with customers who are increasingly equipped with smartphones and tablets, the report said.
 

Beaumont, Texas -- Regional appliance and electronics chain Conn's said Thursday that chairman William C. Nylin Jr. is stepping down and will be succeeded as non-executive chairman by director Theodore Wright.

Nylin has served as chairman since June 2009 and was executive vice chairman before that. He has been on the board since 1993 and has also served as the company's COO and president. He will remain on the board.

Ann Arbor, Mich. -- Borders Group posted sales of  $470.9 million for its third quarter ended Oct. 30, a decrease of 17.6% from the same period a year ago. Same-store sales declined by 12.6%.

The company posted a loss from continuing operations in the third quarter of $74.4 million, versus a loss $37.7 million a year ago.

New York City -- Sunflower Farmers Market, which operates value-priced organic and natural food grocery stores, is opening its first store in California.

Sunflower currently operates 32 stores in six Southwestern states. The chain, which focuses on offering fresh local foods at affordable prices, was founded in 2002 by Mike Gilliland, who helped start the Wild Oats chain that was later bought by Whole Foods Market.

Issaquah, Wash. -- Costco Wholesale Corp.'s profit climbed 18% in its first fiscal quarter, buoyed by sales from its consolidated Mexican operations and improved sales and traffic at its U.S. stores. Net income rose to $312 million for the period ended Nov. 21, up from $266 million a year earlier.

The results topped analysts' average forecasts.

Revenue rose 11% to $19.24 billion from $17.3 billion, also beating Wall Street's expectation.