Finance & Capital Management

Chief marketing officers at leading U.S. retailers are forecasting a 4.2% increase in overall holiday store sales, according to the 10th annual BDO USA survey.

This year’s BDO projection is only slightly higher than the National Retail Federation’s expected 3.7% increase to $630.5 billion, slower than the 4.1% increase during last year's November-December period.

Whole Foods Market is adding a Target veteran with experience in technology and omnichannel marketing to its executive leadership team.

The grocery retailer announced that it has named Don J. Clark global VP of purchasing for non-perishables.

“He is a proven leader in the retail industry with a clear track record of delivering results. His core values align very well with our company’s, and we are confident that Don will execute a range of innovative strategies that help take our non-perishables business to the next level.”

99 Cents Only Stores has appointed a new CFO who has been a veteran retail leader for Kroger and Albertsons.

A private equity group better known for investing in established companies is creating a new dollar store brand after acquiring 330 Family Dollar stores from Dollar Tree.

Dollar Tree acquired Family Dollar earlier this year and to satisfy federal regulators, the company agreed to divest 330 Family Dollar stores. The acquiring company is a newly created portfolio company of the private equity firm Sycamore Partners called Dollar Express.

Every retailer hates online chargebacks, and unusually active chargeback activity is often an indicator of e-commerce fraud.

Risk management firm Chargebacks 911 has identified the U.S. cities in the Northeast where the highest percentage of e-commerce transactions result in a chargeback. Visa and Mastercard have set 1% as acceptable chargeback threshold, and these ZIP codes far exceed that figure.

• 17% chargeback rate: Port Washington, New York (11050)
• 15% chargeback rate: Astoria, New York (11105)

Exceptional customer service continues to drive growth at Publix Supermarkets, which had strong earnings and same-store sales growth in its third quarter.

Publix sales for the third quarter 2015 totaled $7.8 billion, representing a 6.3% increase from last year. Comparable-store sales for the third quarter of 2015 increased 4.2%.

The New York Times is reporting that Texas grocery chain HEB is planning on distributing some 15% of the company’s shares to employees who are over 21 and have worked at least 1,000 hours in a calendar year. “So many in retail are competing in the race to the bottom, and people are the largest cost. So it seems logical to cut people, and lots of folks are doing it,” H-E-B president and CEO Craig Boyan said. “We think that’s a trap. We believe the race for the bottom cheapens the American experience.

Whole Foods Market is adding a Target veteran with experience in technology and omnichannel marketing to its executive leadership team.

The grocery retailer announced that it has named Don J. Clark global vice president of purchasing for non-perishables.