Finance & Capital Management

Retailers who are looking to provide a genuine omnichannel customer experience can take one crucial step to help themselves.

According to a new study of more than 300 global retail CEOs, including 100 U.S. CEOs, from enterprise retail technology provider JDA Software Group Inc. and PwC, operational silos are a key inhibitor to delivering an integrated, seamless experience. Only 18% of CEOs said they have eliminated operational silos and are delivering seamless omnichannel shopping experiences for their customers.

Atlanta-based The Home Depot reported record fourth-quarter and fiscal year results, as it emphasized "the interconnected customer experience" and rode a recovering U.S. housing market.

The company's fourth-quarter sales were a record $21.0 billion, up 9.5% from the same quarter last year. Net earnings for the three months were $1.5 billion, compared with $1.4 billion a year ago.

Comp-store sales for the fourth quarter were up 7.1%, and up 8.9% for U.S. stores.

Retailers who are looking to provide a genuine omnichannel customer experience can take one crucial step to help themselves.
 
According to a new study of more than 300 global retail CEOs, including 100 U.S. CEOs, from enterprise retail technology provider JDA Software Group Inc. and PwC, operational silos are a key inhibitor to delivering an integrated, seamless experience. Only 18% of CEOs said they have eliminated operational silos and are delivering seamless omnichannel shopping experiences for their customers.
 

Just a few weeks after reporting sales growth of 3.2% for 2015, Stein Mart is embarking on the first phase of its 2016 store expansion plan.

The Florida-based retailer plans to open 12 new stores this year, with five of those stores scheduled to open this spring.

Hudson's Bay Company says online sales were particularly strong in the fourth quarter and contributed to the company's same-store sales growth of 11% for the period.

The Canadian firm and parent company of the Saks Fifth Avenue banners said that for the fourth quarter ended Jan. 31:

• Same-store sales grew 11%;
• The Department Store Group (DSG) had a same store sales increase of 4%;
• Saks Fifth Avenue Off 5th same-store sales increased 2%;
• Saks Fifth Avenue same-store sales decreased 1.2%;

Cold weather in January helped Macy’s report a decline in same-store sales for the fourth quarter that was less than analysts had expected. In other news, the chain announced plans to expand its off-price and specialty beauty formats.

For the period ended Jan. 30, Macy's net income fell 31% to $543 million, dragged down by store closings and other costs.

Adjusted profits were $2.09 per share, better than the $1.86 per share estimate from analysts, according to Zacks Investment Research,

Rudolph E. Milian, former senior staff VP of the International Council of Shopping Centers and a leading retail real estate development executive, has launched Woodcliff Realty Advisors LLC, a full-service management consultancy that brings together an elite group of retail and real estate professionals and experts to serve shopping center companies, retailers, commercial real estate organizations, communities and investors worldwide.

An incentive program is in the works in California that would make it easier for food retailers to prevent harmful refrigerant emissions. If approved, the Refrigerant Incentive Program will be the beginning of the end of supermarkets’ struggles with endless refrigerant phase outs, regulations, and government refrigerant dictates.

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