Consumer Affairs & Relations

NEW YORK — Retailers rank supreme for their customer service, according to a new report by the Temkin Group.

 The consulting and research firm analyzed responses from 6,000 consumers, found that Amazon.com ranked No. 1 for providing an "excellent" customer experience, coming in with a ranking of 81.3%. A business qualifies for an "excellent" rating when their score is 80% or higher, Temkin said.

NEW YORK -- If consumers were hesitant about providing personal information to retailers, they have even more reason to be paranoid as marketing firm Epsilon reported a number of breaches at several of its clients.

New York City -- Walgreens said a marketing and communications vendor that it uses, Epsilon, has informed the company about unauthorized access to its customers' email addresses, the Associated Press reported. The retailer joins JPMorgan Chase & Co. and grocery operator Kroger Co., which also use the same vendor to send emails, as the latest company to announce a breach of information.

In a statement, Walgreens said law enforcement authorities have been notified and are investigating the matter.

ST. PETERSBURG, Fla. -- HSN announced that Mitchell Hara has been appointed SVP corporate strategy/M&A, a newly created position, effective immediately.  He will report directly to Judy Schmeling, CFO of HSNi.

In his new position, Hara will assist with the overall corporate strategy, identifying and developing new strategic initiatives and leading the strategic planning process for the company.  He will also evaluate and oversee potential strategic partnerships and transactions. 

Target Chip Ganassi Racing (TCGR) has partnered with the Kellogg Company to become a primary sponsor on the number 10 Indy car driven by Dario Franchitti, winner of last week’s Honda Grand Prix of St. Petersburg and a three-time Izod IndyCar Series champ.

Franchitti will pilot the number 10 Kellogg’s Honda Dallara for TCGR in round four of the Izod IndyCar Series in Brazil at the Itaipava Sao Paulo Indy 300 presented by Nestle on May 1 and in round 14 at the Baltimore Grand Prix on Sept. 4.

By Eric White, [email protected]

PLEASANTON, Calif. — Safeway on Friday announced the start of its companywide fundraising campaign for Easter Seals, Special Olympics, Rebuilding Together and a range of job training programs that help people with disabilities live fuller lives.

New York City -- Urban Outfitters has been sued by a shareholder who alleges company officials misled investors before the stock declined, Bloomberg reported.

The retailer wrongly led shareholders to believe business was going well until March 7, when it reported earnings of 13% less than analysts had suggested, Edward Koller III claims in a lawsuit filed yesterday in federal court in Philadelphia, the report said. Shares fell 17% the next day, Koller said.