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Consumer Affairs & Relations

  • A Christmas miracle on Black Friday

    New York -- The retail industry experienced a weekend that was a roaring success in terms of customer traffic, sales and another key metric that was overlooked: No one died! At least not in the gruesome fashion of a few years ago when a Walmart employee was trampled by an unruly mob as he opened the doors at a Long Island, NY, store on Black Friday. There was an incident this year involving an older man who collapsed at a Target store in West Virginia and later died at a hospital, but it was determined he had a pre-existing heart condition.

  • Consumer confidence up in November as holiday shopping gets in full swing

    NEW YORK — Heading into December, consumers are feeling more confident about the economy and that is good news for retailers who are hoping for a strong holiday shopping season. After declining in October, The Conference Board Consumer Confidence Index, improved to 56 in November from 40.9 in Ocober. The Present Situation Index increased to 38.3 from 27.1. The Expectations Index rose to 67.8 from 50.

  • Playing the Privacy Card

    It seemed like such a great idea at the time. On Nov. 17, we reported that mall owner Forest City had hatched this innovative plan to monitor shopping patterns at two of its shopping centers by tracking patrons’ cell phones during the holiday 2011 season, beginning Black Friday.

  • Meijer founder passes away at 91

    GRAND RAPIDS, Mich. — Frederik Meijer, the founder of the supercenter retail chain of the same name, died Nov. 25. He was 91.

  • Family Dollar gets the Walmart treatment

    New York City -- Family Dollar hasn’t faced much community opposition during an ambitious decade-long expansion program that has left the company with roughly 7,000 stores in 45 states. However, there is a first time for everything and residents in the North Carolina community of Carrboro are pushing back against the retailer’s efforts to open a new store.

  • Report: Indian leaders object to direct foreign investment

    New York City -- Five state leaders in India made clear over the weekend their unwillingness to let foreign retailers set up shop in the country, the Associated Press reported.

    Parliament adjourned Monday in an uproar over the issue and Communist Party-controlled trade unions have pledged to strike Thursday, the report said, and some politicians even threatened to burn down foreign stores that open under the new rules.

  • Consumer spending up slightly in October as incomes advance

    New York City -- Consumer spending rose less than forecast in October as Americans even as personal incomes showed the biggest gains in seven months.

    The Commerce Department said Wednesday that spending increased 0.1% last month, the poorest gain in four months. But incomes increased 0.4%, the best showing since March, with private wages and salaries driving the income gain.

    Most economists had forecast spending to rise by 0.3% and income by 0.2%.
     

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