Consumer Affairs & Relations

New York - Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction or reverse rising switching rates among their customers. As a result, there is a potential $1.3 trillion of revenue at play in the U.S. market represented by the ‘switching economy’, according to new research released by Accenture.

Coppell, Texas – Alco Stores, Inc. will voluntarily delist its common stock from the Nasdaq Stock Market on or about Oct. 31, 2013. The delisting of the company's shares is subject to stockholder approval of the proposed merger with an affiliate of Argonne Capital Group, LLC.

New York - Almost three-in-four Americans are holding back on spending, according to a new Bankrate.com report, with stagnant income the most frequent reason (32%), followed by the need to save more (24%) and worries about the economy (20%). Just 27% of Americans say they are not holding back spending at all.

Additional findings:

New York -- Coach reported a decline in first-quarter profit amid declining North America sales. The company had net income of $217.88 million, down from $221.38 million in the previous year.
 
Net sales for the quarter fell 1% to $1.15 billion from $1.16 billion a year ago, below analysts' estimate of $1.19 billion.

New York – Saks Inc. has settled lawsuits from investors related to its proposed buyout by Hudson’s Bay Company (HBC). According to Bloomberg, Saks has reached an agreement that reduces the termination fee it would pay HBC in the event the purchase does not happen and reduces the time Saks has to seek alternative offers

Washington, D.C. -- The National Retail Federation calculated retail industry job gains at 15,200 in September, and 289,000 jobs year-over-year, a 2.4% increase over the same month last year and 2.0% higher than total private sector jobs over the past year.

Watters Creek, in Allen, Texas, began life in a 2005 focus group with two-dozen women from Allen.

Organized by the property’s developer Trademark Property Co., the focus group asked participants what they would like to see in this new mixed-use center. What should it offer? What should it look like? What do you need in Allen, Texas?

Gokul Rajaram, head of product engineering at disruptive payments company Square, has joined the board of directors at digital coupon marketplace RetailMeNot.