Consumer Affairs & Relations

Bad weather and a reduction in food stamps didn’t seem to have an effect on Kroger during the fourth quarter as the retailer posted a 4.3% increase in identical-store sales, meaningful profit improvement and offered an optimistic outlook for the year ahead.

New York -- Target Corp.’s chief information office, Beth Jacob, is resigning, effective Wednesday, as the retailer continues to deal with the fallout from its widespread data breach. Jacob has been in the position since 2008.
 
In a statement released to the Associated Press, Target's president and CEO Gregg Steinhafel said the chain is overhauling its information security and compliance structure.  
    

Canton, Mass. - Dunkin' Brands Group Inc, the parent company of Dunkin' Donuts and Baskin-Robbins, today announced the extension of Chairman and CEO Nigel Travis's employment contract through December 2018. Travis, 64, whose contract previously ran through December 2016, joined Dunkin' Brands as CEO in December 2008.

Education is the first step to safety

While debate goes on about the use of technology to reduce the potential for credit card fraud, there are basic operational steps that retailers can take now to protect customer data and minimize risk. And the starting point should be to draw up a statement of standard operating procedures (SOP) for everyone in the organization.

Lakeland, Fla. -- Publix Super Market Inc.’s net earnings in the fourth quarter rose 7.4% to $422 million, compared to $392.8 million in the year-ago period.

Sales in the quarter, ended Dec. 28, 2013, rose 5.3% to $7.4 billion, from $7 billion last year.

“I’m pleased our operating performance resulted in another increase in our stock price,” said Publix CEO Ed Crenshaw. “Our associates— the owners of Publix — deserve the credit for this achievement.”

Lowe's has named Michael A. Jones as the company's chief customer officer, effective April 30. Jones currently serves as Lowe's chief merchandising officer, overseeing the full merchandise offering for all Lowe's U.S. stores and Lowes.com, as well as all global sourcing activities.  

Jones will succeed Gregory M. Bridgeford, who plans to retire after 32 years with the company.

In his new role, Jones will be responsible for overseeing customer experience design, merchandising, marketing and communications and digital interfaces.

Momentum to continue through 2014

By most accounts, 2013 was a banner year for IPOs. According to Renaissance Capital, a total of 222 companies went public in 2013, marking the best year for the IPO market since 2000. As we predicted in a previous article in Chain Store Age, the retail and consumer products industry played a key role in this IPO activity, accounting for 19 offerings and $8.3 billion in proceeds. This marked a notable increase from the number of offerings seen in 2012 (15) and 2011 (12), according to Renaissance Capital.

By Alan Gettelman and Richard Duncan

It’s a fact: Safety awareness and accessibility compliance translates into ease of use for all customers. The Americans with Disability Act Accessibility Standards (ADAS) and ASTM (American Society of Testing and Materials) requirements not only make store spaces accessible, but should also help owners/operators avoid complaints and possible penalties.

Here are some key points: