Consumer Affairs & Relations

Hordes of spend-happy young Mexican shoppers are successfully attracting specialty apparel retailers from the U.S. and Europe – and, as mentioned in a recent report by Wall Street Journal, Walmart is feeling the pain.

Salt Lake City – Overstock.com has promoted Brian Popelka to the position of senior VP, customer and partner care. Popelka, who previously served as VP of customer care, will take on management of Overtock’s drop ship fulfillment partnerships along with his existing responsibilities for strategic direction and operational effectiveness of customer care.

Bentonville, Ark. -- Wal-Mart Stores  held its annual shareholders meeting on Friday morning and the most noteworthy development at the event — aside from a $15 billion share repurchase authorization — was a surprise appearance and glowing comments by Hollywood heavyweight Tom Cruise.

HOUSTON — One World Holdings has appointed Wilma Delaney, former VP of federal, state and provincial governmental and regulatory affairs for Dow Chemical, to its board of directors.

"We are very pleased to welcome Wilma to the One World board," said Joanne Melton, CEO of One World Holdings. "Wilma brings deep expertise in corporate governance and global market expansion that will prove invaluable as One World continues its growth trajectory."

SALT LAKE CITY — Overstock.com has promoted Brian Popelka to the position of SVP of customer and partner care. Formerly VP of customer care, Popelka will establish and maintain relationships with the company's drop-ship fulfillment partners, in addition to his previous duties.

Under his direction, the customer care department has repeatedly ranked in the top four of the former NRF Foundation/American Express Customer Choice Awards and earned the Gartner Gold Award and the 2011 Stevie Award for customer care.

MATTHEWS, N.C. — Family Dollar has named Brad Rogers as the company's SVP of real estate. Rogers replaces Keith Gehl, who announced his retirement from the company at the end of June. Rogers will report to chairman and CEO Howard R. Levine.

INDIANAPOLIS — Kroger central division employees working at Kroger stores in the Indianapolis area have ratified a new four-year labor agreement with UFCW Local 700.

Bentonville, Ark. -- Wal-Mart Stores Inc. announced a $15 billion share buyback program at its annual shareholder meeting on Friday. It also said it expects to generate $10 billion in global e-commerce sales by the end of the fiscal year.

The new buyback program replaces the previous $15 billion plan, which had about $712 million remaining under the 2011 authorization.  

By John Paluszek, [email protected]

This time it is different.
 
But the question remains: Is it different enough? Let us, then, count the ways.
 
The “tipping point” may seem facile, but the current dramatic increment of tragic incidents is now more toxic to more corporate reputations.  That’s a big deal, generating a new dimension of company action.
 

CINCINNATI — Phillips Edison & Company has named John S. Kokinchak, SCSM, SCLS, as GM of Parmatown Mall in Parma, Ohio, Cleveland's largest suburb.

Kokinchak, a veteran executive of the shopping center industry, will assist in leading the transformation of the historic retail location into The Shoppes at Parma, a "Main Street" destination for shopping and dining that will act as a town center for residents of Parma and surrounding communities.