Consumer Affairs & Relations

The largest supermarket operator in the United States is on fire, so it makes sense that the Kroger Co. approved its first stock split in 16 years and a 13.5% dividend increase.

The company announced that its board of directors approved an increase to the company's quarterly dividend, a two-for-one split of its common shares, and a new $500 million share repurchase program.

Washington, D.C. -- The National Retail Federation praised the Senate’s passage on Wednesday of Trade Promotion Authority

San Jose, Calif. – Digital technology stands ready to significantly disrupt retail and many other industries, yet many companies are not showing concern.  

New York -- An investigation of Whole Foods Market stores in New York City has found systemic overcharging of its customers for prepackaged food.

The city's Department of Consumer Affairs (DCA) said some Whole Foods stores routinely overstated the weights of its pre-packaged products – including meats, dairy and baked goods – resulting in customers being overcharged. DCA tested packages of 80 different types of pre-packaged products and found all of the products had packages with mislabeled weights.

Beijing, China - Alibaba Group Holding Ltd. is both thinking and acting globally with a major expansion of its cross-border e-commerce initiatives. Alibaba’s new global effort includes the launch of 11 official country pavilions on its Tmall Global platform.

An investigation of Whole Foods Market stores in New York City has found systemic overcharging of its customers for prepackaged food, according to government officials.

Washington, D.C. – Back-to-school spending for both K-12 and college students is on the upswing this year. According to a study of more than 6,400 adults with children in K-12 and college conducted by the National Retail Federation (NRF) and Prosper Insights, 29% of K-12 households plan to spend more in the current year than the previous year, as do almost 30% of college households.

New York – Disney and Ralph Lauren, vertical brands with a strong retail presence, are the highest-ranked retailers in a new Brand Keys survey of what brands U.S. consumers consider the most patriotic. To determine the rankings, Brand Keys drilled down into consumer response to 230 brands to see which were most associated with the value of patriotism.

Following is a list of the retailers who made the list of top 50 most patriotic brands, with their emotional engagement strength for patriotism:

No. 3: Disney (96%)

Ann Arbor, Mich. - Customer satisfaction with goods and services purchased and consumed in the U.S. suffered a fifth consecutive quarterly decline, sending the American Customer Satisfaction Index (ACSI) to its lowest point since 2006. According to the ACSI, the national level of customer satisfaction is down 0.7% to 74.7 on a 100-point scale in the first quarter of 2015 and is off 2.7% since peaking in the fourth quarter 2013.

The National Retail Federation is recognizing the nation's top law enforcement officers with the organization's annual loss prevention awards.

Recipients of the Ring of Excellence, Law Enforcement Retail Partnership and Retail Case of the Year will be honored during an awards ceremony at NRF PROTECT, the retail industry’s largest event for retail loss prevention executives in North America.