The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss

Returns and claims fraud cost retailers $103 billion in 2024—and the threat is only growing. From wardrobing and false appeasements to ORC and insider abuse, today’s fraud tactics are more sophisticated and damaging than ever.

This guide reveals the true cost of abuse, top fraud types, and how to fight back with cross-functional teams, smart tech, and proven strategies that protect profits without sacrificing customer experience.

What you’ll learn: key loss drivers, TRLM (Total Retail Loss Management) best practices, and how leading retailers are getting ahead of fraud.