Best Buy Canada integrating POS with omnichannel customer experience

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Best Buy Canada integrating POS with omnichannel customer experience

By Dan Berthiaume - 12/09/2020

The Canadian subsidiary of Canadian consumer electronics giant Best Buy is updating its in-store POS and loyalty solution.

Best Buy Canada is implementing NCR Advanced Store Point of Sale (POS) and Loyalty software. The solution is a component of NCR’s Next-Generation Retail Store Architecture, which the retailer hopes will help it deliver exceptional in-store customer experiences.

Best Buy Canada sought modern, flexible POS software that could easily integrate with its e-commerce, inventory, and order management systems. Additionally, the retailer wanted a solution it could deploy quickly and upgrade easily. After surveying other vendors and researching similar industry solutions, Best Buy Canada selected NCR technology.

“As we transition our POS platform, we are adopting a strategy and design that is focused on customer experience that will add significant incremental value to Best Buy’s in-store purchase offerings,” said Dave Evans, CTO and VP technology, Best Buy Canada Ltd. “We are pleased that our partnership with NCR will demonstrate our ability to combine elements of project-based delivery with Best Buy’s progressive, agile product model methodology.”

“We provide retailers with the technology they need to run their stores now and in the future, so they can focus on delivering the most compelling customer experience,” said David Wilkinson, president and GM of NCR Global Retail. “We are pleased to work with Best Buy Canada as they evolve their retail technology strategy.”

Best Buy Canada is currently rolling out NCR Advanced Store POS and Loyalty software across all 175 Canadian locations. The company is a wholly-owned subsidiary of Best Buy Co. Inc.