Amazon offers sellers new refund, resale options for returned items
Product support
Both retail brands and FBA sellers can opt in to provide customers with free product support on eligible items once an item is purchased, helping with product setup, product use, or troubleshooting issues.
Depending on the product, participating brands and sellers can provide customers with manufacturer contact details, step-by-step troubleshooting instructions, help videos, or coordinate the replacement of missing or broken parts.
Product donations
In cases where products cannot be resold due to various reasons but are usable, Amazon partners with the nonprofit organization Good360 to donate these items to families and individuals in need. Sellers using FBA can join the donations program to participate in this program.
Amazon actively assists third-party retailers (primarily small-to-medium-sized businesses) to sell via its e-commerce site with at least 150 tools and services.
“At Amazon, we are committed to providing our selling partners with a range of options to handle their returned inventory efficiently and responsibly,” Amazon said in a corporate blog post. “We strive to offer solutions that prioritize convenience, extend the life of products, and support communities in need.”