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09/23/2022

AEO subsidiary Quiet Platforms offers full supply chain visibility

Dan Berthiaume
Senior Editor, Technology
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Quiet Platforms is partnering with FourKites.

The American Eagle Outfitters-owned last-mile delivery provider Quiet Platforms is tracking the status and movement of products.

Quiet Platforms, which AEO acquired at the end of 2021 (when it was known as Quiet Logistics), is partnering with supply chain platform FourKites to provide enhanced supply chain visibility to all of its retail customers.

Leveraging FourKites functionality, Quiet Platforms will provide retailers in its network full lifecycle visibility for inventory, assets and shipments moving through its connected network. Quiet Platforms will begin tracking shipments in mid-October, and in doing so also provide end customers of its retail clients with visibility into the status and movement of their purchases.

Beginning in December 2022, Quiet Platforms will expand supply chain visibility access directly to retailers, enabling them to track the movement of inventory from receipt to delivery in near-real-time, resolve logistics exceptions, gain transportation insights, reduce cargo loss, and improve customer experience by giving shoppers accurate, real-time information about the status of their orders.

Quiet Platforms operates a network of fulfillment centers, which utilize state-of-the-art technology including robotics, in Boston, Chicago, Los Angeles, Dallas, St. Louis and Jacksonville. The centers are designed to locate products closer to need, creating inventory efficiencies and providing affordable same-day and next-day delivery options to customers and stores.

The company currently serves a range of retail clients including Fanatics, Kohl’s, Steve Madden, Saks Off Fifth, Peloton, American Eagle, Li & Fung, and Aerie. Its network is intended to support AEO’s continued growth, while also driving economies of scale as it expands its customer base to other brands and retailers seeking advanced logistics capabilities, according to American Eagle.

[Read more: Fanatics speeds up delivery with American Eagle subsidiary Quiet Platforms]

The FourKites partnership follows other recent Quiet Platforms collaborations, such as the launch of Quiet Platforms’ partnership with global shipping and mailing company Pitney Bowes in May 2022. Under the agreement, Pitney Bowes will provide value-added carrier services to Quiet Platforms’ shared supply chain network.

The company also recently announced a collaboration with global shipper DHL to bring value-added carrier services to its growing network In August 2022, Quiet Platforms selected Harte Hanks Inc. as its preferred “middle mile” logistics manager. Harte Hanks will be responsible for shipping parcels being transported by Quiet Platforms in a range between 600 and 2,000 miles. 

“In partnering with providers like FourKites, Quiet Platforms is giving retailers in our network the ability to access complete, real-time supply chain visibility through end-to-end solutions,” said Charles Griffith, CTO of Quiet Platforms. “Traditionally, it has been difficult to get an accurate view of an entire network, let alone that view in real time—which is why we are excited to offer these advanced technology solutions to our customers.”

“We are honored that Quiet Platforms chose to partner with FourKites on this revolutionary approach to optimizing the global end-to-end retail supply chain,” said Mathew Elenjickal, founder and CEO of FourKites. “Together, we are working to help the world’s leading retailers grow their market share through better customer experiences and improved relationships with their supply chain partners.”