7-Eleven expands on-demand delivery capability

The world’s largest convenience store retailer is providing on-demand delivery via services from Postmates, DoorDash, and Google.

7-Eleven is adding these national platforms, as well as regional service Favor Delivery in Texas, to its existing proprietary 7Now on-demand delivery app. The retailer wants to expand access to delivery as more consumers shop online during the COVID-19 pandemic. 

With this expansion, 7-Eleven and delivery companies offer on-demand ordering in more than 90% of participating U.S. 7-Eleven stores. Delivery options include contactless delivery of items that will be left at the door.

Shoppers can download the app or visit the website of their preferred delivery platform, search and select 7-Eleven from the list of retailers, click on products to order, and pay in the app. On DoorDash, 7-Eleven can also be found in the convenience tab at the top of the app. Deliveries will be sourced from the most convenient store and a nearby courier will fulfill the customer's order. Customers can also now search "7-eleven near me" across the Google Search, Google Maps and Google Assistant features to order from 7-Eleven locations.

"7-Eleven customers crave convenience and that's what we're here for, especially now when more customers are looking to get what they need without leaving their house," said Raghu Mahadevan, 7-Eleven VP of digital and head of delivery. "Expanding the marketplace beyond our stores has been a strategic goal, and these extraordinary times have accelerated our efforts to get the products our customers want and need to them as safely as possible."

Based in Irving, Texas, 7 Eleven operates, franchises and/or licenses more than 70,000 stores in 17 countries, including 11,800 in North America.