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Pandora contains IT services on cloud

Pandora is consolidating its cloud-based technology architecture.

The Danish jewelry brand, which operates more than 2,700 concept stores globally, is engaging Tata Consultancy Services (TCS) for application maintenance; application development; and end-user services, including service desk, store support and IT security.

The deal with TCS comes shortly after a cloud agreement with Accenture that Pandora entered in July 2019. Combined, the retailer’s two new technology partners will deliver IT services previously provided by around 60 suppliers. Pandora expects this consolidation will significantly improve its digital capabilities and cut annual IT costs by at least $30 million.

“The deal with TCS completes the transformation of our IT setup and is an important milestone for Pandora,” said Pandora CIO Peter Cabello Holmberg. “It gives us a large global partner with strong skills in retail, who will help us provide better and more cost-efficient digital services to the business and our customers,”

This IT transformation strategy is part of Programme Now, Pandora’s larger brand relaunch and business turnaround plan which targets total annual cost reductions of roughly $180 million by the end of 2020. Pandora intends to leverage the savings to fund investments in strengthening its brand through efforts such as increased marketing spend, a new store design, and a new online shopping experience.

Over the coming year, Pandora will gradually move from its current IT vendor setup to TCS and Accenture. The transition is expected to be completed during the second half of 2020.

Pandora has already debuted a new format at its remodeled store in Birmingham, U.K., focused on creating a welcoming and interactive environment and sustainable energy consumption. The retailer’s online store has also been updated with cleaner product imagery and improved navigation and check-out flow.

Pandora designs, manufactures and markets hand-finished and contemporary jewelry.
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