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Office Depot combats in-store wait times with mobile app

The office supply retailer is seamlessly removing stress from its brick-and-mortar print and copy services.

Office Depot is introducing a virtual line queuing system in more than 600 Office Depot and OfficeMax stores in Atlanta, Baltimore, Chicago, Denver, Houston, Los Angeles, Miami, and other markets. The system is designed to improve the customer experience by alleviating wait time for Office Depot’s print and copy services.

Based on technology from wait management and mobile check-in solutions provider QLess, the virtual queuing system enables Office Depot and OfficeMax print and copy customers to use the Office Depot app to see approximate wait times at nearby stores. Customers can also leverage the app to join a store’s queue to remotely “save” a spot in line, receive status updates and reminders regarding their expected wait time, request additional time, or exit the line.

Customers can join the line through the Office Depot app, text to join, or ask an Office Depot associate for help. Additionally, customers can now reserve a 30-minute appointment with a qualified associate to provide consultation regarding their PC, laptop, or cell phone via the app.

“It’s never been easier and more efficient for our customers to use print and copy services,” said Kevin Moffitt, executive VP and chief retail officer for Office Depot. “Whether you’re preparing signage for your store grand opening or need to print new business cards, we know time is valuable. That’s why our new queuing technology lets customers wait where they want and helps our trusted print and copy advisors provide an excellent customer experience.”
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