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Michaels gets creative with new package service

The Michaels Companies Inc. is partnering with UPS to make it easier for customers to ship and receive packages.

Specialty arts and crafts retailer Michaels has joined the UPS Access Point network. This collaboration adds more than 1,100 U.S. retail locations to the network, which enables stores to offer one-stop package pickup and pre-labeled drop-off services aimed at e-commerce buyers and sellers.

Through the partnership, Michaels customers are now able to have UPS packages ship directly to a Michaels store using the UPS My Choice app, as well as have the option to drop off pre-labeled shipments. The two companies began a pilot program in Austin late last year and added Atlanta and Dallas as test markets in 2019.

“At Michaels, we are continuously exploring new ways and partners to make the omnichannel shopping experience easier and more convenient for our customers,” said Matthew Rubin, senior VP of business development and growth, Michaels. “As we focus our efforts on incorporating innovation into our stores, this latest enhancement will provide our customers with a practical and efficient solution to support their shipping needs.”

An increasing number of brick-and-mortar retailers are turning their stores into pickup and dropoff spots for package deliveries. Major chains including Walgreens and Dollar General are partnering with the FedEx OnSite program to offer drop-off and pickup services for FedEx packages. And Walgreens and Nordstrom are both implementing the Narvar Concierge online package pickup and return platform.

In addition, Kohl’s allows shoppers to pick up and drop off Amazon shipments at its stores nationwide, while Rite Aid is launching “Counter,” dedicated counters in Rite Aid stores where Amazon customers can pick up their purchases, at more than 100 stores. Off-price retailer Stein Mart is installing Amazon Hub Lockers in nearly 200 of its stores across 28 states.
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