Global cosmetics retailer enhances omnichannel visibility
Rituals Cosmetics is unifying forecasting across channels and lines of business.
The European home and body cosmetics retailer, which runs more than 730 stores worldwide and also has a global e-commerce presence and operates in the wholesale and travel verticals, has selected Logility Voyager Solutions to set the foundation for its sales & operations planning (S&OP) process, improve service levels and enhance visibility across its omnichannel operations.
Previously, Rituals Cosmetics conducted monthly forecasting with a combination of disconnected tools and spreadsheets. This potentially error-prone process limited cross-functional collaboration and decision-making. As a result, Rituals Cosmetics experienced difficulty staying on track with rapidly changing consumer preferences.
Rituals Cosmetics will leverage Logility Voyager Solutions in a software-as-a-service (SaaS) environment to help increase forecast accuracy, minimize the potential for lost sales, improve supply positioning across the supply chain and enhance the speed and frequency of new product innovations.
“Rituals Cosmetics’ ability to deliver the highest quality products and exceptional service our clientele expects requires accurate visibility across our supply chain from sourcing and manufacturing through to customer delivery,” said Mark Hoppenbrouwers, director supply chain at Rituals Cosmetics. “It is important to us that our customers have many opportunities to interact with us, for example via our own shops and website, as well as traditional luxury department stores, perfumeries, pure players, airports, spas, hotels and more. Logility will help us omnichannel-proof our retail planning and supply chain processes for each sales channel and product category.”
The European home and body cosmetics retailer, which runs more than 730 stores worldwide and also has a global e-commerce presence and operates in the wholesale and travel verticals, has selected Logility Voyager Solutions to set the foundation for its sales & operations planning (S&OP) process, improve service levels and enhance visibility across its omnichannel operations.
Previously, Rituals Cosmetics conducted monthly forecasting with a combination of disconnected tools and spreadsheets. This potentially error-prone process limited cross-functional collaboration and decision-making. As a result, Rituals Cosmetics experienced difficulty staying on track with rapidly changing consumer preferences.
Rituals Cosmetics will leverage Logility Voyager Solutions in a software-as-a-service (SaaS) environment to help increase forecast accuracy, minimize the potential for lost sales, improve supply positioning across the supply chain and enhance the speed and frequency of new product innovations.
“Rituals Cosmetics’ ability to deliver the highest quality products and exceptional service our clientele expects requires accurate visibility across our supply chain from sourcing and manufacturing through to customer delivery,” said Mark Hoppenbrouwers, director supply chain at Rituals Cosmetics. “It is important to us that our customers have many opportunities to interact with us, for example via our own shops and website, as well as traditional luxury department stores, perfumeries, pure players, airports, spas, hotels and more. Logility will help us omnichannel-proof our retail planning and supply chain processes for each sales channel and product category.”