The retail industry, and the frontline associates who serve as its public face, need to be fluid in their response to disruptive events. Retailers have long faced many periodically occurring challenges, from onboarding seasonal hires en masse, to managing store preparedness and closures during natural disasters and acts of violence. The recent global COVID-19 pandemic, however, is something nobody had a playbook for.
Do you have the tools you need to set your business, and the people on your frontlines, up for success, no matter what events come your way? On June 9th at 11:00 AM ET, Dan Berthiaume, senior technology editor of Chain Store Age, will sit down with Carol Leaman, CEO behind the modern training solution, Axonify, Gianna Venturi, Chief People Officer of Eyemart Express, and Bob Phibbs, CEO of The Retail Doctor. They will discuss how current events have put a spotlight on the needs of the frontline workforce, what the new realities mean to this workforce and how you can create a resilient frontline that is prepared for anything.