Walmart unveils enhanced supercenter

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Walmart unveils enhanced supercenter

By Marianne Wilson - 09/13/2019
Walmart is upping its supercenter experience.

The retail giant officially opened its remodeled supercenter in Dallas, Georgia, on Sept. 13. The store offers an enhanced shopping experience in many departments, expanded assortment and displays.

Along with opening the doors to the supercenter, Walmart debuted its new standalone health clinic format, Walmart Health, which is adjacent to the remodeled store. It offers a full array of health and wellness services, with primary care, lab tests, X-rays, counseling, dental, optical, hearing and community health education.

The remodeled supercenter boasts an enhanced omnichannel shopping experience. Customers who use the chain’s free Pickup service to have online orders delivered to the store can leverage an in-store pickup tower (a tall, vending machine-styled kiosk holding customer orders) using their mobile device. Walmart has also renovated an outdoor pickup area for online grocery orders with a newly-installed canopy.

In-store enhancements include a new pharmacy concept that, based on customer feedback, is designed to simplify and enhance customer service while reducing friction and wait times. In addition, the redesigned vision center features multiple service areas so customers can decide how and where they want to receive service.

The remodeled store also boasts an in-store retail veterinary clinic, Essential PetCare. The clinic provides affordable wellness services for dogs and cats, including routine care, vaccinations, lab work and the treatment of minor illnesses such as ear infections and common skin conditions. (Walmart opened its first in-store Essentials PetCare in Port Richey, Florida, in 2016.).

Other redesigned departments include an upgraded electronics department with interactive displays, a refreshed baby department with strollers at floor level allowing shoppers to compare products more closely, and an expanded hardware department with a greater assortment of industrial and power tools. The remodeled auto center has been made over to include a dedicated lounge area where customers can wait for their cars to be fixed.