Online used car dealership disrupts with ‘car vending’ machines

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Online used car dealership disrupts with ‘car vending’ machines

By Marianne Wilson - 12/13/2018
An online retailer that is disrupting the used car market is expanding its physical footprint — and it will even pay customers to try it out.

Carvana, an e-commerce platform for buying, financing and selling used cars, has opened its 15th “car vending machine,” in Indianapolis. The facility features an all-glass tower that is seven stories high and holds up to 26 vehicles.

Here’s how it works: Upon purchasing a car from the more than 10,000 vehicles on the Carvana website, customers can schedule a home delivery or a pickup at the car vending machine. After arriving at the facility, customers receive a commemorative Carvana coin from a company associate to activate the vending process and transport the car into the delivery bay. The pickup process typically takes only minutes, and every Carvana vehicle comes with a seven-day return policy.

For those who live outside of the Indianapolis metro area but would still like to pick up their car at the vending machine, Carvana will subsidize $200 in airfare and arrange transportation from the Indianapolis International Airport.

“We are confident Indianapolis will enjoy the fun, personalized experience of getting their next car from our Car Vending Machine, and the exceptional customer service that comes with it,” said Ernie Garcia, founder and CEO of Carvana.

In addition to the new Indianapolis location, Caravan has opened locations in Texas, Tennessee, Florida, North Carolina, Maryland, Arizona, Ohio and Pennsylvania.