Re-opening America: Using Retail Trends from Big Data to Main Street as a Guide to COVID’s Next Chapter


Moderator Dan Berthiaume, of Chain Store Age, hosts this one-of-a-kind, comprehensive look at retailing in 2020 and beyond, as America re-opens in the wake of COVID’s first wave. Using big data and their experiences operating essential stores, our panel of experts share research and real-world insights into major brands and everyday customers.

As the nation re-opens, America’s retailers, restaurants and non-essential businesses prepare for the “new normal.”

  • How have consumer behaviors changed?
  • What did essential businesses learn, weathering the first wave of COVID?
  • Looking ahead, what products, services, and employee and consumer practices promise the most success?

Hear findings from retail big data expert, Inna Kuznetsova, CEO of 1010data. Her retail analytics company has studied hundreds of millions of transactions worldwide, to yield patterns down to the shelf and SKU levels. Inna shares top-selling products and categories, plus key trends important to retailers of every size.

Next, John Morris of The Beam Team shares news from the general contractor’s firsthand work with the largest retailers in the United States. The Beam Team re-arranged the major chains as their search for safety and better selling SKU changed almost daily in the face of COVID.

Finally, Georgia ACE store owner, Richard Lukowiak, a former Macy’s executive, tells about life on Main Street. Serving customers from the onset of COVID, his hardware store also benefitted from the epidemic’s silver lining—as his 10,000 square foot ACE franchise won back building contractors from major home improvement warehouses.


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