Walmart rolls out next-gen employee scheduling system to 4,600 stores

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Walmart rolls out next-gen employee scheduling system to 4,600 stores

By Marianne Wilson - 07/15/2019
Walmart has made it easier for its employees to view work schedules, swap shifts and pick up unfilled ones.

The retail giant has rolled out a new advanced scheduling system, powered by JDA Workforce Management, to more than 1.1 million Walmart associates across approximately 4,600 stores. The JDA Workforce Management system for advanced scheduling and employee self-service is playing a vital role for Walmart in its quest to improve scheduling accuracy and to account for true demand needs at each store.

The new scheduling system allows managers to save time in manually editing and creating schedules and have real-time visibility into schedules on a daily and weekly basis. It creates shifts designed for coverage during peak shopping hours while respecting Walmart associates’ desire for consistent and predictable work hours. It supports flexible, labor demand-based scheduling, as well as the Walmart “core hours” program, where associates have a core hour schedule and work the same weekly shifts for at least 13 weeks.

“Our goal has always been to exceed customers’ expectations when they shop, and having our associates in the right place at the right time is the cornerstone to enabling that seamless experience every time,” said Rory Graham, senior director workforce Management, Walmart. “Our collaboration with JDA has been an important part of implementing our new scheduling system for associates, which is helping provide predictable and flexible scheduling options.”

Walmart worked closely with JDA Consulting Services and its partner REPL to ensure a smooth, flexible solution footprint that would be able to adapt quickly to the changing needs of e Walmart workforce globally.