United Supermarkets extends use of scheduling solution

Chelmsford, Mass. Kronos announced that United Supermarkets is using its employee-scheduling application to enhance customer service and drive store productivity by accurately matching staffing levels to store traffic patterns.

A current Kronos client, United Supermarkets achieved favorable results and a fast payback using a time-and-attendance solution and has now extended its relationship with Kronos to include employee scheduling.

United Supermarkets is implementing the Kronos scheduling application across 50 stores to optimize labor scheduling by accurately forecasting business needs and calculating labor requirements.

The retailer previously used a partially automated process to create employee schedules for a variety of departments. Other departments manually scheduled employees. With the new scheduling solution, United Supermarkets is poised to anticipate the demands that impact its work force across each store, thus driving store productivity by minimizing over- and under-staffing.

United Supermarkets will use the Kronos application to schedule front-end, bookkeeper, fuel, and food service employees, and said it plans to eventually use Kronos to schedule all departments.

The forecasting capabilities of the solution will leverage each store’s historical trends, traffic patterns, and labor standards to derive accurate sales and labor plans which, when combined with actual labor spend, will enable enterprise visibility and control of store productivity. The scheduling application will also help ensure compliance with labor laws, union rules, and corporate/store policies.

“Our growth and success are the result of our unwavering commitment to service,” said Chris St. Clair, CIO and VP, United Supermarkets. “Our use of Kronos ties directly to this commitment because excellent customer service begins with a productive and well-managed work force.”