Seattle - Specialty vertical apparel retailer Tommy Bahama promotes relaxation with its brand image, but is not taking it easy when it comes to loss prevention (LP). Tommy Bahama has selected March Networks' comprehensive retail solution to gain faster, more robust LP capabilities, improve recovery and apprehension rates with higher-quality video evidence, and better safeguard customers and employees at 130 stores worldwide.
Following a six-month evaluation done in cooperation with Tommy Bahama's IT group, the retailer selected the March Networks solution as its standard for all new locations and retrofits. Sixty-five stores are already equipped with the technology, which includes new Searchlight for Retail software, 8000 Series Hybrid Network Video Recorders and MegaPX WDR MiniDome Z IP cameras, all managed with March Networks Command Enterprise software. An additional nine sites are expected to be up and running before the year's end.
March Networks Searchlight for Retail is video-based business intelligence software that integrates surveillance video with POS transaction data in a browser-based reporting dashboard. The software enables Tommy Bahama LP staff to conduct rapid searches across all stores simultaneously by transaction type or amount, and create customized reports based on key performance metrics, such as showing all voids or cash refunds between specific dollar amounts.
Staff can review the daily reports and click through to the associated video to see what happened in further detail. If a theft has occurred, the combined transaction data and visual evidence is easily exported and serves as compelling case evidence for use in recoveries or prosecution.
"The March Networks system performs extremely well in our networked environment and the quality of the images from the IP cameras is outstanding," said Mark Anderson, director of loss prevention and operations, Tommy Bahama. "The most important factor for us, though, is the Searchlight for Retail software. What would take an hour or more to find using our old video and exception reporting systems takes me just a minute or two to access with Searchlight. We're saving literally hours a day, and the frustration factor is gone entirely."